FAQ
We have gathered some useful information that we think will come in handy for you.
If you have any questions please feel free to reach us. We are here to help and love to hear from you.
Popular Questions
We do not add any artificial stabilizers, if the product was exposed to heat it will melt. Simply place it in the fridge until it firms up again and use it!
Apply every 2-3 hours or hourly if you are in the water.
Yes, mango and shea butter can appear grainy when exposed to temperature changes, it is still nourishing and safe to use.
Preheat oven on lowest temperature and place on a sheet of parchment paper. Bake for 5 minutes then remove and cool.
Yes, you can.
Yes, on kids over 2 years old or contact us for a baby safe one.
Of course, we’ll gladly do it for you.
Always refer to the product description for details.
Honey can have different amounts of humidity, this can naturally cause crystallization and works like a wonderful, natural exfoliant.
Generally, we send out an email catalog two times a year to subscribers. If you are interested in our products, subscribe to our Desert Blossom catalog now.
If you are having difficulty placing an order online or experiencing other problems with the website, please email.If you are having difficulty placing an order online or experiencing other problems with the website, please email hola@desertblossom.mx
Yes! We send out e-news every month. Our emails include offers and helpful skin and hair care advice; as well as interesting information on how to live a healthy toxic free life.
Yes! Our gift cards are available in any denomination and may be redeemed online or at select locations. Gift cards are delivered to the recipient via email.
PRODUCT Orders
We ship within Mexico via Estafeta, DHL or Registered Mexican Post. In Canada via UPS & Canada Post and to the United States (including Alaska and Hawaii, but excluding Guam, Puerto Rico and the US Virgin Islands) via UPS or Registered US Post. Unfortunately, we cannot ship to P.O. Boxes in the US at this time and are unable to send packages to any other countries or destinations.
Once your order is shipped, we will send you an email to confirm your shipment which will include a tracking number and link to enable you to track your package.
If you have a question about your order, please contact us at hola@desertblossom.mx, please include your order number.
We want our customers to be happy with their purchase. If you wish to return or exchange a product, please contact hola@desertblossom.mx to receive further instructions.
We frequently include product samples when we ship purchased items but we do not ship samples separately due to the volume of requests that we receive.